Sharm El Sheikh, Egypt
+20 111 025 9529
£ GBP ▾
Last updated: [insert date]. This policy explains how cancellations, changes and refunds work for excursions booked with Sharm Vacations. It forms part of our Terms & Conditions.
You can cancel most excursions free of charge up to 24 hours before the scheduled start time. If you have paid a deposit or any amount in advance, it is refunded in full when you cancel within this window.
To cancel or change a booking, contact us as early as possible by WhatsApp (+20 111 025 9529) or email ([email protected]) with your name and booking details. Your cancellation takes effect once we confirm we have received it, so please wait for our reply.
Cancellations made less than 24 hours before the excursion, or failure to be ready at the agreed pick-up time (a “no-show”), may not be refundable, because seats, guides and transport will already have been reserved for you. We will always try to be fair and to offer a new date where we can.
Your safety comes first. We may need to cancel, shorten or reschedule an excursion because of weather, sea conditions, minimum-numbers requirements, safety concerns, or circumstances beyond our control. If this happens, we will offer you the choice of:
Boat trips and water activities depend on safe sea conditions. If the authorities restrict sailing or conditions are unsafe, we will reschedule your trip or refund you in full. We are not able to refund trips that go ahead as planned simply because of normal cloud, wind or waves.
Please be ready at your hotel at the agreed time. If you are not ready and we cannot reach you, the guide may need to continue with other guests to keep the day on schedule. In that case, the excursion is treated as a no-show.
Where a refund is due, we refund the amount you paid to us, using the same method where possible, normally within 14 days. Any bank or transfer fees charged by third parties are outside our control.
WhatsApp: +20 111 025 9529 · Email: [email protected]
Tours & Excursions